FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times depend on the shipping method selected at checkout:

  • Economy Shipping: 5–8 business days

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–3 business days

2. Do you ship internationally?

At this time, Vensell only ships within the United States.

3. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number by email.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be returned in their original condition and packaging.

5. Is return shipping free?

Yes, we offer free return shipping on eligible returns.

6. Are there any restocking fees?

No. We do not charge any restocking fees.

7. Can I cancel or change my order?

If your order has not yet been processed or shipped, please contact us as soon as possible and we will do our best to assist you.

8. What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

9. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with photos of the item and packaging so we can resolve the issue quickly.

10. How can I contact customer support?

You can contact us using the information below: